Card linked discount not applied?

Things you should check:

  • Discount must be redeemed at the physical address specified in the offer with exception to online offers which will contain the word ONLINE in the offer name.

  • You must use your Flare Mastercard to redeem the offer. If the transaction is not made on the Flare Mastercard the discount will not be applied.

  • If you use the Flare Mastercard at the discount location through a third party payment gateway (for example through Paypal or QR Codes at the location), you will not receive a discount.

  • The discount applied is calculated based on the transaction value not including any fees that might be payable for using the card.

  • For offers that have an absolute value (e.g. $5 off) you must spend at least that amount before the discount is applied. If the transaction value is less than the discount amount, no discount will be applied.

  • The card-linked discount offers are operated wholly by EML Payment Solutions Limited ABN 30 131 436 532 AFSL 404131 (EML)

  • Eligible merchant discounts are applied based on approved transactions on the Flare Mastercard and represented in the Flare app as a discount amount credited to your card.

  • In order to receive the discount, you must have the full amount required to transact. For example for a transaction of $10 with a 10% discount, you must have $10 on your card to make the transaction. The $1 discount is then applied after the transaction is made.

  • Discounts should be applied immediately to the transaction at the time of purchase. If it is not applied please reach out to Flare Support team here.
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